Policies

Policies & Terms of Service

Thank you for taking the time to read and follow our policies; we value the relationships we have with our clients and strive for mutual respect in each interaction. Continuing on our site constitutes acceptance of all below policies. Failure to familiarize yourself with these policies beforehand does not exempt you from complying with our terms. We do not bend/break our policies as a result of bullying or threats. We make every effort to be accommodating, but as a growing business, we are compelled to safeguard our interests to the fullest extent possible. Now, down to the details:
Payment
Clients are required to prepay in order to schedule appointments. We do not provide free diagnostics and cannot accommodate requests for payment after diagnosis. This prepayment ensures coverage for our technicians' transportation, parts, and labor, as well as confirms details such as location, thereby avoiding any delays in service. In the event of unpaid invoices, a $100 fee will be incurred for each day the payment is late, with no grace period provided. Failure to make timely payments may result in the filing of a mechanical lein. We encourage clients to reach out to us to make payment arrangements if needed, as we are willing to work together to resolve any issues amicably. Please note that failure to adhere to our payment policies may lead to the forfeiture of your appointment and prepayment.
Refunds
Londos, LLC maintains a strict no-refund policy; however, we may provide store credit when appropriate, valid for one year from the date of issuance. In the event of a dispute, clients have the option to involve their bank, and Square will furnish comprehensive documentation, including signed/clicked contracts, invoices, text/email communications, photographic evidence, and other relevant materials. We treat fraudulent or reckless disputes with utmost seriousness and retain the right to decline service to clients with a history of such unethical behavior. All determinations regarding refunds and store credits rest solely at the discretion of Londos, LLC.
Blue Hat Commitment
The initiation of payment for an in-person diagnostic service call activates this guarantee. We commit to guaranteeing all completed labor specifically detailed in the service invoice for a period of 30 days to a reasonable extent. However, this guarantee becomes VOID under the following circumstances: if any repairs or maintenance are conducted by a third party, if your account balance is delinquent, or if the issue is caused by acts of nature such as natural disasters, weather events, or critters. The exercise of this guarantee is solely at the discretion of Londos, LLC.
Scope of Service
While we are committed to providing detailed descriptions and transparent communications regarding our services, the nature of repairs may introduce some level of ambiguity. The interpretation of any such ambiguity is solely at the discretion of Londos, LLC, irrespective of any misunderstanding on the client's part. Service specifics are easily accessible on your invoice receipt and our booking platform. Furthermore, service and product descriptions are explicitly outlined on invoices and receipts for your reference. Any adjustments to our services will be promptly communicated to clients and represent the initial contract in all intents and purposes. By accepting our services, the client hereby waives their right to initiate chargeback requests that claim services were not as described, given the availability of service details on official documents, communications, and platforms. This clause ensures clarity, transparency, and accountability for all parties. We offer a brief summary post-service to explain the issues addressed and repairs completed. However, in-depth expert advice and tutorials require a separate appointment and payment to ensure our technicians adhere to their schedule and address your concerns attentively. It is essential to compensate our technicians for their expertise and experience.
Appointments & Schedule Changes
We strive to communicate any appointment or schedule changes to clients in advance. However, the unpredictable nature of repairs and services may occasionally result in longer-than-anticipated durations, leading to delays in subsequent appointments, potentially extending to a different day. This is inherent in the repair process. Unforeseen circumstances such as inclement weather are beyond our control and could necessitate rescheduling your appointment to a different day. We prioritize clients based on the order of their booking, not the order of their inquiry. Last-minute, weekend, and holiday appointments are subject to an urgency surcharge, irrespective of any initial delays. We are not responsible for the client's lost wages due to appointment delays. Clients who cancel appointments without providing a minimum 72-hour notice are responsible for the total service cost. Rescheduling without a minimum 48-hour notice will incur a change fee of $100. Attempting to reschedule and subsequently cancel to circumvent these policies will result in the forfeiture of payment, and we will no longer be able to accommodate you as a client.
COVID-19
Our commitment is to maintain a safe and healthy work environment for all amidst the challenges posed by the spread of COVID-19. It is crucial for all sectors of society, including local businesses, to actively participate in safeguarding themselves and others to curb the further transmission of the disease. We adhere to the practical guidelines set forth by the World Health Organization (WHO) for COVID-19 prevention and safety protocols. Therefore, we are mask-optional until further notice. To minimize contact and ensure safety, homeowners or tenants are not required to be present during appointments as we are fully equipped for contactless service. Kindly provide entry details such as gate codes or access points when scheduling appointments to prevent any delays. Additionally, we offer the following precautions: self-service scheduling, virtual diagnostics, contactless service and payment. All interactions are conducted outdoors, and we strictly adhere to social distancing guidelines. We appreciate your cooperation in helping our technicians maintain their health and safety.
Photo & Video
We retain the right to capture and utilize images and videos from work sites and projects as part of our intellectual property. Photo and video documentation is gathered upon the completion of services to serve as evidence in the event of disputes. Rest assured, we will not disclose or publish any sensitive information, including identifiable faces, addresses, or license plates. Should you have privacy concerns and wish to request the removal of specific content, please reach out to us for prompt assistance here.
Privacy & Confidentiality
At Londos, LLC, we uphold a strict policy of never selling your information to third parties. Your data submitted through our online systems is safeguarded and accessible solely to our internal team. We are dedicated to making every reasonable effort to ensure the protection of sensitive information shared with us. More on cookies and privacy here.
Anti-Discrimination & Equal Protections
At Londos, LLC, we are committed to fostering a work environment that is free from discrimination of any kind. We do not tolerate discrimination based on race, color, religion, gender, sexual orientation, age, national origin, disability, creed, political affiliation, or any other protected characteristic. We ensure equal opportunities for all employees, clients, and partners, and we strive to create a diverse and inclusive community. Any discriminatory behavior or harassment will not be tolerated and will be addressed promptly and effectively. Londos, LLC values diversity and respects the rights and dignity of every individual. We are dedicated to upholding anti-discrimination laws and promoting a culture of equality and fairness in all aspects of our operations.
Limitation of Liability
Londos, LLC shall not be liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, or data, arising from the use of our services or equipment. In no event shall our total liability exceed the amount paid by the client for the specific service or equipment giving rise to the claim. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory, and extends to our affiliates, officers, directors, contractors, employees, and agents.
Indemnification & Hold Harmless
By utilizing any hot tubs, pools, equipment, repairs, or modifications provided by Londos, LLC, you expressly agree to hold harmless and indemnify Londos, LLC and its affiliates, officers, directors, contractors, employees, and agents from any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from the use of such equipment or modifications, except in cases of proven negligence on our part. You acknowledge and accept full responsibility for any risks associated with the use of the aforementioned services and equipment, and you agree to release Londos, LLC from any and all liability arising from such use. This agreement is a binding contract that serves to protect Londos, LLC and its affiliates from any potential legal claims or disputes related to the use of our services and equipment.
Force Majeure
In the event that either party is unable to perform its obligations under this agreement due to circumstances beyond their control, including but not limited to acts of nature, war, terrorism, strikes, or governmental regulations ("Force Majeure Event"), the affected party shall promptly notify the other party of such event and take reasonable steps to mitigate its impact. The obligations of the parties shall be suspended for the duration of the event, and the time for performance shall be extended accordingly. Neither party shall be held liable for any failure or delay in performance resulting from such event.
Copyright Protection
All content, designs, logos, intellectual property, methods, and practices showcased on this website, in-person, or otherwise are the exclusive and proprietary assets of Londos, LLC. Any unauthorized use, reproduction, distribution, or modification of these materials is strictly prohibited and constitutes a violation of our intellectual property rights. Infringement will result in immediate legal action, including seeking injunctive relief, substantial monetary damages, and reimbursement of all legal fees. Londos, LLC is committed to vigorously protecting our intellectual property, including our distinctive methods and practices, and will take all necessary measures to uphold our rights.
Disputes, Mediation, Venue & Governing Law
In the event of any dispute arising out of or in connection with Londos, LLC, the client agrees to exclusively resolve the dispute through mediation, thereby waiving their right to pursue other legal remedies. Mediation proceedings will be facilitated by a neutral third-party mediator mutually agreed upon by both parties and will be held in Austin, Texas, United States. Therefore, Texas state law will govern the terms of our contracts and any related matters. We retain the right to take legal action against the client when deemed necessary, including but not limited to cases of defamation or slander, false claims of services not rendered or not as described, and fraudulent chargebacks.
Policy Changes
We retain the right to amend, remove, or supplement these policies at any time, without prior notice, to ensure accuracy, clarity, or for other pertinent reasons. Company policy modifications are retroactive when deemed applicable, meaning that all clients, including returning ones, are subject to the current company policies without exception. This ensures that all clients are held to the same standards and guidelines established by Londos, LLC.
Click-Wrap & Contractual Obligations
By utilizing this website, booking services on Square, or engaging in communication with our company, you explicitly acknowledge that you have reviewed and agree to comply with the terms and conditions outlined herein, as well as any additional policies or guidelines established by Londos, LLC. Signatures, agreements conducted remotely, online contracts, and similar forms of agreement hold the same legal weight and enforceability as traditional in-person contracts and will be honored as such.
Parties
The parties engaged in the agreements, contracts, and policies delineated herein encompass the client, customer, cardholder, property manager, landlord, property owner, tenant, or their agents, and Londos, LLC, along with its agents, affiliates, contractors, employees, officers, and directors. Square serves as a secure platform utilized for documenting services provided, invoices issued, and payments processed; in the event of client disputes, Square may act on our behalf or represent us.
Partners & Memberships
Londos, LLC is not affiliated with any partners or membership organizations listed on our website or any other platform. We do not provide endorsements or guarantees for any of their services, equipment, warranties, or any other offerings. These connections are solely maintained to uphold the highest industry standards and enhance our ability to cater to our clients effectively. This clause explicitly states our independence from external entities.
Non-Solicitation & Non-Compete
Throughout the duration of this agreement and for a period of five years following its termination, the client expressly agrees not to directly or indirectly solicit, hire, or engage any employees, contractors, or agents of Londos, LLC who were involved in the provision of services under this agreement, and further undertakes not to engage in any business activities that directly compete with Londos, LLC, in order to protect the unique methods, practices, and intellectual property of Londos, LLC.
Term & Termination
This contract shall remain in effect indefinitely. Londos, LLC reserves the unequivocal right to terminate client relationships and contracts in the event of late or non-payment, fraudulent conduct, or violation of the terms stipulated herein. Upon termination, all obligations and responsibilities delineated in this contract shall persist in perpetuity. The terms of this contract are irrevocably enforceable without limitation of time.
Severability
If any provision of this contract is determined to be invalid or unenforceable by a court of competent jurisdiction under Texas or federal law, the remaining provisions shall continue to be binding, and the invalid or unenforceable provision shall be modified to the extent necessary to make it valid and enforceable while preserving the original intent of Londos, LLC.