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Policies
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Policies & Terms of Service
Scheduling an appointment is an agreement to abide by our policies.
Thank you for following our policies; we truly value the relationships we have with our clients and strive for mutual respect in each interaction. Read more on our blog here!
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Payment
We require prepayment to schedule appointments. This is to ensure our technicians' transportation, parts and labor are covered, as well as to confirm details such as location, therefore avoiding delay in service. Unpaid invoices incur a $50 late fee + 1% interest each day late; we do not offer a grace period. Extended nonpayment or failure to contact will result in filing a mechanical lein. Please reach out to make arrangements if needed; we can work with you to resolve amicably.
Failure to honor our policies may result in forfeiture of your appointment and payment. Cancellations without 72-hour minimum notice will still be responsible for the total cost of service. Reschedules without a 48-hour minimum notice will be charged a change fee of $50. Rescheduling, then canceling to avoid these policies will result in forfeiture of payment and you will not be able to reschedule.
Square is a secure platform that allows us to document services rendered, invoices sent, and payments submitted for future reference. More on payment and pricing here.
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Refunds
Payment of an on-person diagnostic service call guarantees your spa. If we determine we can't fix it, we'll refund you the full amount (minus any mileage or fees). Refunds are generally processed in 3-5 business days. All refunds and credits are at the sole discretion of Londos, LLC. We are unable to authorize refunds for canceled appointments. Please reschedule as soon as possible to avoid a $50 last-minute change fee.
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Blue Hat Commitment
We guarantee for 30 days all completed labor outlined in the service invoice to a reasonable degree. This guarantee is VOID under the following circumstances: a third party performs any repairs or maintenance, your balance is delinquent, or acts of nature (natural disasters, weather, critters) caused the issue. Exercise of this guarantee is at the sole discretion of Londos, LLC.
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Transparency
We want you to feel informed. We account for a brief post-service run-down to explain problems or repairs, but extensive expert advice and tutorials require a separate appointment and payment for our technician's time. This is to ensure our technicians stay on schedule and can answer your concerns with proper care and focus. Service details can be found on your invoice receipt and our booking site here.
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COVID-19 Policy
We are committed to providing a safe and healthy workplace for all. COVID-19 spread is challenging for many people, changing day-to-day life in unprecedented ways. All sections of society – including local businesses – should play a role to protect themselves and each other and help prevent further spread of the disease. We follow the practical guidance of the World Health Organization (WHO) outlined here.
It is not necessary for homeowners or tenants to be present at the time of appointments and we background-check our team to ensure peace of mind. We're fully equipped for contactless service. Please provide entry details like gate codes or access points when booking to avoid delays. Furthermore, we also offer the following precautions: self-service scheduling, virtual diagnostics, contactless service and payment. All meetings are conducted outdoors and we practice social distancing. Thank you for helping our technicians stay healthy and safe.
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Photography
We reserve the right to photograph and redistribute images and videos from work sites and projects as our intellectual property. We will not include any sensitive information such as recognizable faces, addresses or license plates. To request content removal on the grounds of privacy or otherwise, contact us here.
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Privacy
Londos, LLC never sells your information to third parties. Information submitted through our online systems is secure and only visible to our background-screened team. More information on cookies and privacy here.
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Policy Changes
We reserve the right to modify, delete, or add to these policies at any time, without notice, to update for accuracy, clarity, or other purposes.