.png){kind=spacer}
.jpg&height=877.5)
FAQs
.png&height=659.08)
Frequently Asked Questions
What are Outdoor Specialists?
We can handle pretty much everything under the sun: carpentry, water features, RVs & kayaks.
Do you service hot tubs, spas & pools?
Yes! You can view services, details & schedule instantly here.
Do you custom build?
Yes! We build to order because there's nothing like one-of-a-kind. Finished projects may vary from those pictured. More info here.
What's your creative process?
We love natural beauties, so our process embraces imperfections like live edges, knots & organic designs. We take our time with each piece to get it just right.
How do I contact you for an appointment?
Booking is just a click away! Schedule your appointment in 3 easy steps here.
What's the best way to contact you?
Texting is the quickest way to contact a technician, as we're often outside the office. Virtual quotes & dignostics are available for booking. Contact options here.
How long is your response time?
On the day of your appointment you'll have an open line to our technician. Otherwise, you can typically expect a response within 48 hours. If you haven't heard back in that time, please contact us again.
What should I do before my appointment?
You can help our technician help you by following these helpful tips on our blog.
Is my appointment locked in?
Service & delivery dates/ times subject to changes due to many factors. We'll notify you ASAP & appreciate your flexibility.
Do I need to pay a deposit?
The cost of your initial in-person diagnotic call acts as a deposit & is applied to the total cost of repair.
Why do I need to prepay?
We require prepayment for many reasons, including to ensure our technician's costs are covered beforehand. Read details here.
When is payment due?
Payment is due at time of booking or upon receipt of invoice. Unpaid accounts incur a late fee of $10/ day.
What payment methods do you accept?
We use Square which accepts payment via credit/ debit card or Afterpay. We accept Venmo & cash with prior arrangement. We no longer accept checks. More info here.
Do you have a rewards program?
Yes! Earn redeemable stars with each service scheduled. We also have occasional giveways! More info here.
Do you offer shipping?
Not yet. We currently offer local pick up and delivery to Austin, TX & surrounding areas. Mileage charges apply.
What is your service area?
We're transforming outdoor spaces in Austin and Central Texas. Mileage charges apply.
What are your operating hours?
We're available for service Monday-Friday 9:30 AM to 5:00 PM. We're closed on weekends & holidays to spend time with family & stay fresh.
Are you kid & pet friendly?
Yes! Climbers, toys & art are all part of our kids collection. No need to hide away pets during service; we love meeting them! 🐾
Do you give back?
Yes! Learn more about our purpose celebrating NICU moms & babies here.
Do you accept tips?
Yes! Tips for a job well done are always appreciated and may be added when paying your invoice on Square.
What is eco-conscious?
Green. Natural. Organic. Eco-friendly. Because keeping our planet healthy starts locally.
Do you use chemicals?
No, we use natural substitutes (like baking soda) to balance water. Read natural care tips on our blog.
Where do you source from?
We work our magic with locally-sourced and ecoconscious materials. We only partner with brands commited to our values.
Do you background check technicians?
Yes! You can rest assured we only send safe people to your home. Our team arrives in a branded vehicle and blue hats.
What are your refund & cancellation policies?
Read our Policies for details.
What's your COVID-19 policy?
We're committed to the health & safety of our team & clients. Learn more about our COVID response here.
What is the Blue Hat Commitment?
Our commitment ensure a 30-day guarantee on labor and services outlined in your contract. Read our terms and conditions.
Are you real?
Yes! Learn more about the humans behind the blue hats here.
Are you experienced?
Yes! We bring more than a decade of technical expertise & creative design to your service & beyond. Our Texas Residential Appliance Installer Licensing is pending. We do not offer repairs outside of this scope.